Effective date: August 26, 2025
 

Cannon Technology Services (“Cannon Technology,” “we,” “us,” or “our”) provides IT and cybersecurity services to businesses. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites (including cannondesk.com and cannontechservices.com), contact us, receive our services, or interact with our communications (including email and SMS).

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Plain‑language summary: We collect only what we need to deliver and improve our services; we don’t sell your data; and SMS consent is not shared with third parties or affiliates. You control your choices and can contact us anytime with questions.

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1) What personal information we collect

We collect the categories of personal information below. The specific data we collect depends on how you interact with us:

• Contact & account information – name, business name, job title, email address, phone number (including mobile), mailing address, and password or login identifiers you create.

• Communications – the content of emails, calls, chat messages, and SMS messages you send to us, including preferences and opt‑in/opt‑out status.

• Billing & transactional information – payment method details (processed by our payment processors), invoices, and purchase history.

• Service & support data – tickets, logs, configurations, device identifiers, and other diagnostic information needed to provide IT/cybersecurity services and support.

• Website & device data – IP address, cookie identifiers, approximate location, browser type, operating system, pages viewed, and similar analytics. (See Cookies & tracking below.)

• Security & fraud prevention data – indicators related to suspicious activity, and logs needed to keep our systems and customers secure.

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Sensitive data: We do not intend to collect sensitive personal information unless necessary for a specific purpose you request (for example, multi‑factor authentication phone numbers). If we do, we limit its use to that purpose and apply heightened protections.

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Children: Our services are business‑focused and not directed to children under 13. We do not knowingly collect personal information from children.

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2) How we use personal information

We use personal information to:

• Provide and maintain services – set up and administer accounts, deliver IT/cybersecurity services, and provide customer support.

• Secure and protect – monitor, detect, investigate, and prevent security incidents, fraud, spam, and abuse.

• Communicate – send service notices, ticket updates, account/security alerts, and—with your permission—marketing communications. You can opt out of marketing anytime.

• Improve and analyze – operate, evaluate, and improve our websites, products, and services, including through analytics and research.

• Comply with law – meet legal, regulatory, and contractual obligations, and enforce our terms.

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Cookies & tracking: We use first‑party cookies and similar technologies for site functionality and analytics. You can control cookies through your browser settings. Where required by law, we will honor recognized browser‑based opt‑out signals (such as Global Privacy Control) for sale/sharing/targeted‑ads choices when applicable.

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3) Who we share personal information with

We disclose personal information only as described below:

• Service providers – trusted vendors who perform services for us (e.g., hosting, payment processing, ticketing, analytics, messaging platforms). They are bound by contracts to use the data only to perform services for us.

• Business transfers – if we undergo a merger, acquisition, or asset sale, your information may be transferred as permitted by law.

• Legal & safety – to comply with applicable law, legal process, or lawful requests, and to protect the rights, safety, or property of Cannon Technology, our customers, or others.

• Affiliates – we may share non‑SMS personal information with our corporate affiliates for operational purposes consistent with this Policy.

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We do not sell personal information. We also do not share personal information for cross‑context behavioral advertising/targeted advertising.

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Special rule for SMS consent

SMS consent is not shared with third parties or affiliates. We use SMS consent only to send you the specific text messages you agree to receive (e.g., account/security alerts or support updates). You can opt out at any time by replying STOP; reply HELP for help. Message frequency varies and standard message/data rates may apply.

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4) Your choices & rights

Depending on your location, you may have the right to:

• Access/know the personal information we maintain about you.

• Delete personal information, subject to legal exceptions.

• Correct inaccurate personal information.

• Opt out of marketing messages (email or SMS) at any time.

• Limit use of sensitive information where applicable.

To exercise rights or make a request, contact us at privacy@cannondesk.com or +1 (844) 226-6661. We may take reasonable steps to verify your identity before responding. Authorized agents may submit requests as permitted by law.

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5) Data retention

We keep personal information only as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and our regulatory or contractual requirements.

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6) Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; if we discover a security incident affecting your data, we will notify you as required by law.

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7) International users

If you access our services from outside the United States, your information may be processed in the U.S. or other jurisdictions that may have different data‑protection laws than your country.

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8) Third‑party links and tools

Our sites may link to third‑party websites, apps, or services. We are not responsible for their privacy practices. Review their policies to understand how they handle your information.

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9) Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective date” above shows when it last changed. Material changes will be posted on this page and, when appropriate, we will notify you by email or another prominent method.

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10) Contact us

Cannon Technology Services
3310 Woodward Ave.
Santa Clara, California, 95054 USA
Email: privacy@cannondesk.com
Phone: +1 (844) 226‑6661

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If you have a disability and need this Policy in an alternative format, please contact us. We are committed to making our privacy information accessible.